Security Guard Training:
De-Escalation

In this course, we will demonstrate the proper steps and techniques security guards should use when confronted with hostility from customers or extenuating circumstances.
As a security guard, it is crucial to learn de-escalation techniques as you’ll be faced with adverse situations on the job, requiring you to step in and be a voice of reason. 
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  • Online course

    Available on desktop and mobile

  • Course Certificate

    Display your skills on Linkedin and your resume

  • 1 hour course

    Skill-based, hands-on learning

    • 6 Modules

      Includes a knowledge check
    The Flex Point Experience

    Why Students Choose FPA for Their Career

    Students who take our courses are consistently impressed with the quality of the course material, ease of accessibility, wealth of knowledge from our instructors and customer service that they receive.

     Maria Katiuska

    CPR and First Aid training is so important because it teaches you how to protect yourself before you rush into a potentially dangerous situation.
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    Jann Kang

    I want to become a security guard and for that Emergency First Aid and CPR Level C is essential. I searched google and the first thing that came up was Flex Point Academy.  Our instructor was very good. He listened to all of our questions.
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    Ahmed Sheikh

    I came here to complete my first aid and CPR and security guard training because I would like to be a security guard. It was actually very easy, the administration was very nice and talked me through everything. They helped me in difficult situations and helped me to understand what I need to do.
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    Mamoud Fahmy

    I'd like to be a security guard. The course was very smooth, the information wasn't that complicated. The instructor was very friendly, helpful and communicated well.
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    Mohammed Asif

    I'm an international student in Canada. I got my first aid and CPR certificate through FPA. It was really nice, the instructor was good and very professional. It's good training too because you can use at home if there is an emergency to help protect your neighborhood.
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    Chris Penn

    I took this course to learn CPR and first aid. If any critical situations come about we can assist and help out. The process has been excellent. The team guided us with tips and the course was laid out perfectly and answered all questions.
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    Quadri Bello

    I got the security and CPR courses here because it is required to become a security guard in Ontario. I felt the price was quite reasonable because I got the bundle discount. The staff guided me through the process and that guidance made it so much easier for me. The instructor took their time to make sure I understood all the concepts too.
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    The Flex Point Experience

    Why Students Choose FPA for Their Career

    Students who take our courses are consistently impressed with the quality of the course material, ease of accessibility, wealth of knowledge from our instructors and customer service that they receive.

    Janpreet Kaur
    I want to become a security guard and for that Emergency First Aid and CPR Level C is essential. I searched google and the first thing that came up was Flex Point Academy. Our instructor was very good. He listened to all of our questions.
    Chris Penn
    I took this course to learn CPR and first aid. If any critical situations come about we can assist and help out. The process has been excellent. The team guided us with tips and the course was laid out perfectly and answered all questions.
    Mahmoud Fahmy
    I'd like to be a security guard. The course was very smooth, the information wasn't that complicated. The instructor was very friendly, helpful and communicated well.

    Mohd Asif
    I'm an international student in Canada. I got my first aid and CPR certificate through FPA. It was really nice, the instructor was good and very professional. It's good training too because you can use at home if there is an emergency to help protect your neighborhood.
    Ahmed Sheikh
    I came here to complete my first aid and CPR and security guard training because I would like to be a security guard. It was actually very easy, the administration was very nice and talked me through everything. They helped me in difficult situations and helped me to understand what I need to do.
    Soumen Mazumder
    I want to be a social worker. I took Emergency first aid and CPR not just to get a job, but I'm a sports guy and I go to the gym, I like to play soccer. If I see someone injured I can assist them. The staff are way nice and guided me through everything. 
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    World Class Training

    Our Team of Expert Instructors

    Our instructors are experts from all walks of life including the security, fire safety, traffic control, first aid and CPR industries.

    Jason Brathwaite
    Training Coordinator

    Noah Matt
    Training Coordinator

    Mohammed Hassan
    First Aid and CPR Instructor

    Kennedy Kao

    Course Writer

    Harshdeep Kaur
    Training Administrator

    Sebastian Jakiela
    Course Instructor

    Felix Opoku
    Academy President

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